INTRODUCTION

Tradere University Residence is a residential complex designed to provide students with comfortable accommodation and an environment conducive to study.

Accommodation includes the right to enjoy a private room with kitchen and bathroom, or apartments with private rooms and bathrooms, along with shared living rooms and kitchens (with or without terrace), cleaning service for rooms, study rooms, leisure areas, laundry facilities, and a gym.

The purpose of these regulations is to establish clear guidelines for resident behavior and use of the facilities. It is the responsibility of each resident to be aware of and comply with these rules at all times during their stay.
The residence prioritizes offering an environment appropriate for study; therefore, these rules and the corresponding disciplinary procedures will be applied to guarantee compliance. Residents are of legal age and are expected to act accordingly, assuming full responsibility for their behavior.

Residents are required to inform the residence, during registration or renewal, of any changes, medical conditions, or other circumstances that may affect their stay.

 

1. ACCESS TO THE RESIDENCE AND ROOMS

1.1. Residents may access the building at any time using the electronic access system. The reception is open 24 hours a day, except on specific dates, in which case a security guard will be present.

1.2. Access to the residence and rooms is granted via wristband or key fob provided upon check-in. Access is personal and non-transferable. In case of loss or theft, the resident must inform reception immediately. A replacement card will be issued for a fee of 3 euros. If the resident forgets their card, the replacement provided by reception must be returned immediately after use.

1.3. Residents must welcome their visitors at reception and register them in the visitor logbook. Visitors may not enter before 10:00 AM and must leave the residence by 10:00 PM. Visitors are not permitted to walk around the residence unaccompanied.

1.4. Overnight stays by visitors are strictly prohibited unless previously authorized by management. The resident responsible for the room will be held accountable for any violations. Breach of this rule will result in the immediate removal of unauthorized guests and may lead to the expulsion of the responsible resident.

1.5. Entry and exit from the residence must always be through the main entrance. The use of emergency exits, hotel entrances, or windows for access is strictly prohibited.

 

2. CONDITIONS OF STAY IN ROOMS

2.1. To respect the study and rest of all residents, music volume must be kept low at all times, and headphones are recommended. The use of speakers or amplifiers is prohibited. All noise (music, TV, conversations, gatherings) must cease between 10:00 PM and 9:00 AM.

2.2. No animals are allowed in the residence.

2.3. The use of heaters, air fryers, printers, or any appliances that may cause flames or smoke is strictly prohibited. Residents will be held responsible for any damages caused by improper use.

2.4. Tampering with safety equipment (fire extinguishers, hoses, emergency doors, emergency stairs) is strictly forbidden.

2.5. Smoking is prohibited throughout the entire complex.

2.6. Posters, stickers, adhesives, or any objects that damage walls, doors, or furniture are not allowed. Drilling holes or using glue to adapt furniture or hang objects is prohibited. Nothing may be placed on beams or windowsills. Any damage resulting from these actions will be charged to the resident and deducted from their deposit.

2.7. Furniture in the rooms may not be moved or rearranged without prior authorization from management.

2.8. Weekly room cleaning, including linen and towel change, is provided. To allow cleaning, rooms must be accessible at the agreed day and time, with no objects or clothing on beds or floors. If the room is not ready, the cleaning service will be considered declined. For hygiene reasons, at least one cleaning every 15 days is mandatory. Maintenance or cleaning inspections may occur without prior notice. If deep cleaning is deemed necessary, an additional fee will be charged.
2.9. Residents are responsible for properly disposing of waste. Accumulating garbage in rooms or depositing it in inappropriate areas is prohibited.

2.10. Residents must use electricity, air conditioning, and water responsibly. The residence will take necessary measures to prevent energy waste.

2.11. Washing clothes in rooms or hanging them on the building facade is prohibited.

2.12. Residents are responsible for damages to rooms or residence facilities resulting from negligence or misuse. Repair costs will be charged to the responsible resident(s). All damages must be reported immediately to reception. Failure to report incidents may result in additional liability.

2.13. The residence is not responsible for theft of personal belongings, whether in rooms or anywhere on the premises.

2.14. Each resident may receive one overnight visitor per month, for up to two consecutive nights. Stays of up to five consecutive nights are allowed for an additional fee of 30 euros per night. Authorization must be requested in writing at direccion@tradere.es at least 24 hours in advance. Additional overnight stays can be arranged at the hotel with special rates. All overnight guests must be registered at reception.

2.15. Leaving food or beverages in rooms, communal areas, kitchens, or refrigerators during prolonged absences is strictly prohibited. Such items will be disposed of by staff to ensure hygiene and proper maintenance.

2.16. Summer storage service is available for a fee and must be contracted with management. This service is personal and non-transferable. Belongings of other residents may not be stored in the room, nor may personal belongings be left in communal areas. Rooms must be left in suitable condition to allow cleaning and maintenance.

 

3. USE OF COMMON AREAS

3.1. Residents have access to study rooms, workspaces, multimedia areas, the gym, and other shared facilities. Their upkeep depends on responsible resident use. Any damages will be charged to the responsible party.

3.2. The residence is not liable for laundry damage caused by misuse of washing machines or irons. Laundry is self-service, operated via the PrimerLaundry mobile app, and is not included in accommodation fees.
3.3. The Almazara restaurant is open to the public and shared with external customers. Its use is limited to meal plans or direct consumption. Residents must wear appropriate clothing and maintain respectful behavior.

3.4. Only residents may use the facilities. Guests are strictly prohibited from accessing the gym, laundry, or other resident-only services.

3.5. Smoking is prohibited throughout the entire complex, including indoor and outdoor communal areas.

3.6. Alcohol consumption is only permitted for wine and beer, in moderation, and only in designated areas. Possession or consumption of other alcoholic beverages is prohibited.

3.7. Study materials and personal belongings must be removed from communal areas after use. Items left behind will be stored temporarily and discarded after 30 days.

3.8. Reception has limited storage for mail. One package per resident per month is permitted, not exceeding 30 x 50 cm. Food deliveries must be collected outside the residence; delivery personnel are not allowed inside.

 

4. MEAL SERVICE REGULATIONS

4.1. Full board includes lunch and dinner; half board includes lunch or dinner, Monday to Friday, excluding holidays (consult reception for details). Takeaway meals are only permitted with prior written authorization and proper justification for academic reasons. Occasional takeaways incur a fee of 0.30 euros per container. Meal plan changes must be requested by the 15th of the current month and apply to continuous periods, not isolated dates.

4.2. Consumption of food not provided by the cafeteria-restaurant is prohibited, except in designated leisure areas, which must be kept clean.

4.3. Residents with dietary restrictions for medical reasons must inform the residence during admission or immediately if such conditions arise, providing appropriate documentation. The residence will strive to accommodate dietary needs but cannot guarantee or be held responsible for related issues.

4.4. The dining area is shared with the public. Residents must maintain appropriate attire and respectful behavior.

 

5. PAYMENT TERMS

5.1. Residents must pay accommodation fees by the 5th of each month, including applicable VAT. Failure to pay two monthly installments will result in immediate expulsion. A Spanish bank account in the resident’s name is required for direct debit payments, and a SEPA form must be completed before arrival.

5.2. Additional services (meal plans, extra cleaning, overnight stays, key replacements, etc.) will be invoiced together with accommodation fees. Non-payment of extras carries the same consequences as non-payment of accommodation.

 

6. STAY CONDITIONS AND RENEWALS

6.1. Reserved rooms are available only for the contracted period. Early departure forfeits the deposit and payments made. Extensions must be requested in advance and are subject to availability.

6.2. Delayed occupancy or temporary absences do not exempt residents from payments unless justified and approved in writing. Unannounced absences authorize the residence to clear the room and reassign it.

6.3. Rooms must be vacated by 12:00 PM on departure day, and all belongings removed. Abandoned items will be disposed of.

6.4. Residents must comply with health regulations, including those related to contagious diseases. Compliance is mandatory.

6.5. Bank fees for deposits or payments are the resident’s responsibility. Returned direct debits incur a 20-euro fee.

6.6. The room will be inspected upon departure. If no damage is found, the deposit will be refunded.

6.7. Previous stays do not guarantee renewal. Residents must reapply to extend their stay.

6.8. Deposits are refunded at the end of the reserved period according to legal deadlines. Deposits are non-refundable in cases of early departure or disciplinary expulsion.

 

7. VIOLATIONS AND SANCTIONS

7.1. Residents must comply with all regulations and management instructions. Breaches may result in sanctions or expulsion, depending on severity.

7.2. Serious violations resulting in immediate expulsion include:

7.2.1. Possession or use of drugs on premises

7.2.2. Theft or property damage

7.2.3. Intentional damage to facilities

7.2.4. Insults or disrespect toward residents or staff

7.2.5. Repeated offenses or disobedience

7.2.6. Unauthorized parties or gatherings

7.2.7. Uncivil behavior that disrupts community standards within the residence or its surroundings

7.3. Residents must comply with health and safety measures established by management or authorities. Measures are updated as needed.

 

8. EXPULSION

8.1. Expelled residents must vacate the residence within 24 hours or immediately, depending on the circumstances. Deposits and advance payments will be forfeited.

 

9. OTHER CONDITIONS

9.1. The residence is not an educational institution and does not provide school insurance. Residents must use public healthcare services in case of medical emergencies.

9.2. Residency implies acceptance of these regulations.

9.3. Renewals depend on proper behavior, care for facilities, energy responsibility, and civic conduct within the residence and the neighborhood.

9.4. Code of Conduct for Social Media and Communications:
Online platforms are considered extensions of the residence community. Residents must maintain the same standards of respect online as within the residence. Respect for institutions, individuals, and image rights is mandatory.
Sharing images or videos of residents or activities is permitted for personal, authorized use, provided it does not harm the individuals involved. Any unauthorized or harmful dissemination is strictly prohibited. Special activities must be authorized by management.

Reasons for these conditions include:
• Community respect
• Presence of minors
• Privacy protection
• Confidentiality of social life within the residence
• Prevention of unauthorized commercial use
• Prevention of potential harm to individuals or the residence
• Responsibility for shared and redistributed content