INTERNAL REGULATIONS OF TRADERE UNIVERSITY RESIDENCE

INTRODUCTION

Tradere University Residence is a residential complex designed to provide students with comfortable accommodation and an environment conducive to study.

Accommodation includes the right to enjoy a private room with kitchen and bathroom, or apartments with private rooms and bathrooms, along with shared living rooms and kitchens (with or without terrace), cleaning service for rooms, study rooms, leisure areas, laundry facilities, and a gym.

The purpose of these regulations is to establish clear guidelines for resident behavior and use of the facilities. It is the responsibility of each resident to be aware of and comply with these rules at all times during their stay.

The residence prioritizes offering an environment appropriate for study; therefore, these rules and the corresponding disciplinary procedures will be applied to guarantee compliance. Residents are of legal age and are expected to act accordingly, assuming full responsibility for their behavior.

Residents are required to inform the residence, during registration or renewal, of any changes, medical conditions, or other circumstances that may affect their stay.

 

1.      ACCESS TO THE RESIDENCE AND ROOMS

 

1.1.   Residents may access the premises freely at all times using the electronic access systems provided. The Tradere reception desk remains open 24 hours a day, except on specific dates or under exceptional circumstances. In such cases, a security guard will be present on site.

 

1.2.  Access to the premises and to the residence rooms shall be granted by means of a wristband or key fob issued to the Resident upon check-in. Access credentials are personal and non-transferable. In the event of loss or theft, the Resident must immediately notify reception. A replacement card will be issued, and the Resident shall pay a fee of five (5) euros. If the Resident forgets their access device, any temporary copy issued by reception must be returned immediately after use.

 

1.3.  The Resident is required to receive daytime visitors and overnight guests at reception and to register them in the visitors’ logbook. Each Resident may receive only one (1) visitor at a time. If the Resident wishes to receive more than one person, prior authorization from management must be requested. Visitors may not enter the residence before 10:00 a.m. nor remain on the premises after 10:00 p.m.

 

1.4.  Both daytime visitors and overnight guests must be accompanied by the Resident at all times and may not circulate unaccompanied within the residence. Furthermore, they may not use common areas reserved exclusively for residents.

 

1.5.  Overnight stays by visitors are strictly prohibited unless previously requested in writing to direccion@tradere.es and expressly authorized by Management. Responsibility shall rest with the registered occupant(s) of the room. Breach of this rule shall result in the immediate removal of the unauthorized guest(s) and may also lead to the expulsion of the responsible Resident.

 

1.6.  Entry to and exit from the residence must always be made through the main entrance. The use of emergency exits, hotel access points, or windows to enter or leave the building is strictly prohibited.

 

 

2.      CONDITIONS OF STAY IN ROOMS

 

2.1.          To respect the study and rest of all residents, music volume must be kept low at all times, and headphones are recommended. The use of speakers or amplifiers is prohibited. All noise (music, TV, conversations, gatherings) must cease between 10:00 PM and 9:00 AM.

 

2.2.          No animals are allowed in the residence.

 

2.3.         The use of heaters, air fryers, printers, or any appliances that may cause flames or smoke is strictly prohibited. Residents will be held responsible for any damage caused by improper use.

 

2.4.         Tampering with safety equipment (fire extinguishers, hoses, emergency doors, emergency stairs) is strictly forbidden.

 

2.5.          Smoking is prohibited throughout the entire complex.

 

2.6.         Posters, stickers, adhesives, or any objects that damage walls, doors, or furniture are not allowed. Drilling holes or using glue to adapt furniture or hang objects is prohibited. Nothing may be placed on beams or windowsills. Any damage resulting from these actions will be charged to the resident and deducted from their deposit.

 

2.7.          Furniture in the rooms may not be moved or rearranged without prior authorization from management.

 

2.8.         Room cleaning will be carried out once a week and includes the change of bed linen and towels. In order for this service to be provided, rooms must be available on the agreed day and within the agreed time slot. Likewise, there must be no objects or clothing on the beds or on the floor. If a room has not been vacated or does not meet minimum standards of order, it will be understood that the Resident has declined this service. For hygiene reasons, residents must allow the room to be cleaned at least once every 15 days. Residence staff may access the rooms for cleaning, maintenance, or inspection purposes, preferably with prior notice to the Resident, except in cases of emergency, security reasons, or urgent maintenance needs. If Management considers that a more thorough cleaning of the room is required, this will result in an additional charge to the Resident.

 

2.9.         Residents are responsible for properly disposing of waste. Accumulating garbage in rooms or depositing it in inappropriate areas is prohibited.

 

2.10.       Residents must use electricity, air conditioning, and water responsibly. The residence will take necessary measures to prevent energy waste.

 

2.11.        Washing clothes in rooms or hanging them on the building facade is prohibited.

 

2.12.       Residents are responsible for damages to rooms or residence facilities resulting from negligence or misuse. Repair costs will be charged to the responsible resident(s). All damages must be reported immediately to reception. Failure to report incidents may result in additional liability.

 

2.13.       The residence is not responsible for theft of personal belongings, whether in rooms or anywhere on the premises.

 

2.14.      Each resident may receive one overnight visitor per month, for up to 2 consecutive nights. Stays of up to 4 consecutive nights are allowed for an additional fee of thirty (30) euros per night. Authorization must be requested in writing at direccion@tradere.es at least 24 hours in advance. Additional overnight stays can be arranged at the hotel with special rates. All overnight guests must be registered at reception.

 

2.15.       Leaving food or beverages in rooms, communal areas, kitchens, or refrigerators during prolonged absences is strictly prohibited. Such items will be disposed of by staff to ensure hygiene and proper maintenance.

 

2.16.       Summer storage service is available for a fee and must be contracted with management. This service is personal and non-transferable. Belongings of other residents may not be stored in the room, nor may personal belongings be left in communal areas. Rooms must be left in suitable condition to allow cleaning and maintenance.

 

 

3.     USE OF COMMON AREAS

 

3.1.          Residents have access to study rooms, workspaces, multimedia areas, the gym, and other shared facilities. Their upkeep depends on responsible resident use. Any damages will be charged to the responsible party.

 

3.2.         The residence is not liable for laundry damage caused by misuse of washing machines or irons. Laundry is self-service, operated via the PrimerLaundry mobile app, and is not included in accommodation fees.

3.3.         The Almazara restaurant is open to the public and shared with external customers. Its use is limited to meal plans or direct consumption. Residents must wear appropriate clothing and maintain respectful behavior.

 

3.4.         Only residents may use the facilities. Guests are strictly prohibited from accessing the gym, laundry, or other resident-only services.

 

3.5.         Smoking is prohibited throughout the entire complex, including indoor and outdoor communal areas.

 

3.6.         Alcohol consumption is only permitted for wine and beer, in moderation, and only in designated areas. Possession or consumption of other alcoholic beverages is prohibited.

 

3.7.          Study materials and personal belongings must be removed from communal areas after use. Items left behind will be stored temporarily and discarded after 30 days.

 

3.8.         Mail and parcel reception: The residence reception has limited space for storing mail and parcels. The residence may receive parcels on behalf of residents provided that storage capacity allows it. Tradere does not guarantee the reception or long-term storage of parcels and may limit their number or size for logistical reasons. With regard to any other home delivery services (for example, food delivery), this will only be permitted if the resident arranges with the courier for the delivery to be made at the main entrance outside the residence, and the courier will not be allowed to enter the premises to complete the delivery.

 

 

4.     MEAL SERVICE REGULATIONS

 

4.1.          Full board includes lunch and dinner, and half board includes either lunch or dinner at the Resident’s choice, from Monday to Friday, in accordance with the academic calendar (weekends, public holidays, and holiday periods excluded). On an exceptional basis, and in specific cases where the Resident’s academic schedule from Monday to Friday does not allow them to eat at the Residence, the Resident may request a take-away service, which must be previously arranged with the Residence management and duly justified. In exceptional cases where the take-away service is required on a one-off basis, a justified request must be submitted and a fee of thirty-euro cents (0.30) per container will be charged. The meal plan must be contracted for a full semester, understood as the first semester being the period from September 1 to January 31, and the second semester being the period from February 1 to June 30. The meal plan may only be changed from one semester to the next, and changes for specific dates or short periods are not permitted. Any request to modify the meal plan must be submitted in writing to almazara@tradere.es at least one month prior to the end of the current semester.

 

4.2.         Consumption of food not provided by the cafeteria-restaurant is prohibited, except in designated leisure areas, which must be kept clean.

4.3.         Residents with dietary restrictions for medical reasons must inform the residence during admission or immediately if such conditions arise, providing appropriate documentation. The residence will strive to accommodate dietary needs but cannot guarantee or be held responsible for related issues.

 

4.4.         The dining area is shared with the public. Residents must maintain appropriate attire and respectful behavior.

 

4.5.         In exceptional cases where, due to organizational, operational, or service-related needs, it is not possible to provide the meal service at the Almazara restaurant, the Residence shall ensure the provision of the service through alternative locations within the complex, such as the multipurpose room, or through a take-away meal service. The provision of the service through these alternative arrangements shall not, under any circumstances, constitute a modification of the contracted board regime nor give rise to any entitlement to financial compensation, with the service being fulfilled under equivalent conditions.

 

 

 

 

 

5.      PAYMENT TERMS AND OBLIGATIONS

 

5.1.          The Resident is obliged to pay the applicable fees established by Tradere, which must in all cases be paid before the 5th day of each month. The applicable VAT will be added to all fees and services. Failure to pay two monthly instalments shall result in the immediate expulsion of the Resident. It is strictly necessary for the Resident to hold a Spanish bank account in their own name in order to correctly process the monthly payments through direct debit collections and avoid any potential issues. The SEPA direct debit mandate provided by the Residence must be completed prior to the Resident’s arrival.

 

5.2.          In addition to the general fees established, the Resident shall pay all additional expenses arising from contracted or used services, such as meal plans, additional cleaning services, extra nights, duplicate keys or other complementary services. These amounts shall be invoiced by Tradere in accordance with the payment method established for each service. Failure to pay additional charges shall have the same consequences as failure to pay the general fees.

 

6.     GENERAL REGIME OF STAY AND RENEWALS

 

6.1.          Tradere undertakes to keep the allocated accommodation available to the Resident only for the expressly contracted period. If the Resident brings forward the departure date, they shall lose all rights to the accommodation and forfeit both the deposit and any payments made. If the Resident wishes to extend the departure date, this must be communicated to Reception as far in advance as possible and will be subject to availability. The Residence reserves the right of admission.

 

6.2.         If the Resident delays occupying the room or is temporarily absent for any reason, this shall not exempt them from the obligation to pay the current fees, except in cases of duly justified force majeure, provided that the Residence accepts such justification and has been informed in writing in advance. In the event that a temporary absence is not communicated, the Resident authorises the Residence to remove their personal belongings from the room and reassign it to another client.

 

6.3.         At the end of the contracted stay period, the Resident must vacate the room before 12:00 noon on the departure date and remove all personal belongings. Any items left behind shall be disposed of by Management, and the Resident shall be deemed to have waived ownership thereof.

 

6.4.         The Residence shall comply with applicable laws relating to health control, community living regulations, and measures against pandemics, epidemics or other contagious diseases such as measles, chickenpox, mononucleosis or COVID-19, among others. Accordingly, upon registration, all Residents undertake to follow the instructions issued by the Residence in accordance with the health authorities.

 

6.5.         Any bank charges arising from the transfer of the deposit, or from any transfer received by the Residence, shall be borne by the Resident. In the case of returned direct debits, the Resident shall incur an approximate charge of twenty (20) euros per returned receipt under the concept of “Direct Debit Return and Recovery Management Fee”.

 

6.6.         Once the Resident has vacated the room, its condition shall be inspected to verify that no damage attributable to the Resident has occurred. If everything is in proper condition, the deposit paid at the time of registration shall be refunded to a Spanish bank account.

 

6.7.          Having been accommodated in the Residence for a period of time shall not grant the Resident any right, nor impose any obligation on Tradere, to renew the stay for the following academic year. All Residents wishing to renew their stay must submit a new application for admission.

 

6.8.         The deposit amount shall be refunded at the end of the reserved period. The refund period shall depend on the legal time limits applicable to direct debit reversals. The deposit shall not be refunded in the event of voluntary withdrawal from the accommodation or early departure for personal or disciplinary reasons.

 

7.      BREACH OF OBLIGATIONS

 

7.1.           The Resident is generally obliged to comply with all obligations set forth in these Internal Regulations, as well as any additional provisions established by the Management of Tradere at any given time. In the event of breach of such obligations, Management may impose sanctions or expel the Resident depending on the seriousness of the offence. Serious or repeated breaches may result in the Resident being deprived of certain services or ultimately expelled from the Residence.

 

7.2.          The following conduct shall be considered serious breaches and may result in immediate expulsion without prior notice by the Management of Tradere Student Residence:

 

7.2.1.     Any form of hazing or initiation practices directed at Residents of Tradere.

7.2.2.    Possession or consumption of drugs within the Tradere premises.

7.2.3.    Theft or damage to property belonging to other Residents or to Tradere.

7.2.4.    Intentional damage to Tradere’s facilities or equipment.

7.2.5.    Insults or lack of respect towards other Residents or Tradere staff.

7.2.6.    Repeated minor breaches or failure to comply with instructions and decisions issued by Management.

7.2.7.     Organising or participating in any unauthorised large gathering or party.

7.2.8.    Uncivil behaviour or conduct clearly contrary to Tradere’s intention to maintain an environment conducive to coexistence and study. Such behaviour shall be required both within the Residence and in its surrounding perimeter.

 

7.3.          The Residence shall follow governmental guidelines and any additional measures it deems appropriate to ensure the maximum safety of clients and staff. Upon registration, all Residents undertake to comply with self-protection measures, safety instructions towards others, or any necessary measures required by the Residence or the authorities. These measures are public and updated periodically.

 

8.      EXPULSION

 

8.1.          In the event of expulsion, the Resident must leave the premises within 24 hours or immediately, depending on the circumstances, from the moment such decision is communicated by Tradere Management. Expulsion may entail the total or partial forfeiture of the amounts paid as a deposit or advance payment, to the extent necessary to cover any damages, losses, or outstanding amounts.

 

9.     OTHER MATTERS

 

9.1.          Tradere is not an educational institution and therefore does not provide any form of student insurance. In the event that a Resident requires medical assistance or emergency services, they must contact municipal medical or emergency services or the Spanish Social Security system.

 

9.2.         The status of Resident at Tradere Student Residence implies acceptance of the rules described above, as well as any updates or modifications that may be introduced regarding coexistence, organisation and use of facilities, provided that such modifications do not affect the economic or payment conditions established in the signed contract.

 

9.3.         Renewal of the accommodation shall be subject to the Resident’s appropriate behaviour during their stay. Factors such as care of rooms and facilities, responsibility in energy consumption, and civic behaviour both within the Residence and in the surrounding neighbourhood shall also be taken into account.

 

9.4.         Code of Conduct on Social Media and Communication Channels

The Residence considers virtual spaces and social media to be important environments for community life and coexistence. Therefore, the same standards of conduct and courtesy required within the Residence shall apply online. Maximum respect is required towards institutions, individuals, students and staff, as well as their rights to dignity, privacy and image.

The Residence understands that images and videos of Residents recorded within the physical premises of the Residence or during activities organised by it may be used and shared, provided that their purpose is strictly personal and does not infringe the rights of those appearing in them, and that the necessary authorisations have been obtained. Even where authorised, no video may be harmful or detrimental to the image of those appearing in it. Any activity outside this scope is prohibited, and any special activity must always be consulted with and authorised by Residence Management.

The reasons for the consideration of all these aspects are:

a)     The understanding of the Residence as a shared space of coexistence and respect.

b)    The presence of minors within the Residence.

c)     The right to privacy and intimacy of the Residence community.

d)    The necessary privacy of the social life of the Residence and its Residents; therefore, comments or references to members of the Residence community are not permitted.

e)     The use of shared spaces.

f)      Any dissemination aimed at unauthorised monetisation or commercial use.

g)    The potential creation of present or future harm.

h)    Responsibility for dissemination and re-dissemination.