Introduction

Tradere Residence is a residential complex specially designed to provide students with comfortable accommodation and a suitable environment for study.

Accommodation includes the right to enjoy a single room with a private kitchen and bathroom or apartments with individual rooms and bathroom and a shared living room and kitchen, with or without a terrace, room cleaning service, dining room, study and work rooms, leisure, recreational area, laundry and gym.

The purpose of these internal regulations is to establish guidelines for conduct and use of the facilities by residents. It is the resident’s responsibility to know them and comply with them in all circumstances throughout their stay. The residence’s priority is to offer adequate space for study, so these rules and the necessary disciplinary procedures will be applied to guarantee compliance. Residents are of legal age and must respond as such. The responsibility and good behavior fall on themselves.

The resident has the obligation to inform, in the registration/renewal process, of any change, medical or other circumstance that affects their stay and that may condition it.

1. Access to the residence and rooms

1. The doors of the residence will remain open from 8:30 a.m. to 8:00 p.m. outside of these hours, residents will be able to enter freely at any time and outside of these hours with electronic access systems. Tradere’s reception is open Monday to Friday from 7:00 a.m. to 11:00 p.m., and weekends from 7:30 a.m. to 2:30 p.m. The rest of the time there will be a security guard.

1.2. Access to the premises and the rooms of the residence will be via contactless mobile phone, bracelet or keychain that will be given to the resident at the time of formalizing their entry. Access is personal and non-transferable. In case of loss or theft of the electronic access system, it’s mandatory to notify the reception immediately. A replacement electronic system will be given, and the resident must pay the amount of 3 euros. If the resident forgets the card, the copy issued by reception must be returned immediately after use.

1.3. The resident is obliged to receive his visits at the reception and record them in the visitor book, where he must indicate the time of entry and exit. In any case, visitors will not be able to enter the residence before 10:00 a.m. and must leave it before 10:00 p.m. Visitors will not be able to circulate alone through the residence.

1.4. It is strictly prohibited for visitors to spend the night in the residence without previously request. The responsibility will fall on the owner or owners of the room. Failure to this rule will generate the immediate expulsion of the person or persons irregularly housed and may also lead to the expulsion of the responsible resident. The overnight stay conditions will be carried out according to point 2.13.

1.5. Entry and exit from the residence will always be through the main door, and the use of emergency doors, hotel doors or windows to access or exit the building is expressly prohibited.

2. Room accommodation

2.1. To respect the study and rest of other residents, people listening to music will always keep the sound level low or they will use headphones. Speakers or audio amplifier equipment are prohibited. In any case, all noise (music, TV, conversations or meetings) must stop from 10:00 p.m. until 9:00 a.m. the next day.

2.2. Animals are not allowed in the complex

2.3. The use of stoves, grills or any other appliance from which flames or smoke could arise is not permitted, and any objective responsibility that may arise from their use falls on the resident.

2.4. Tampering or improper use of safety elements such as fire extinguishers, fire hoses, doors or emergency stairs is not permitted.

2.5. Smoking is not allowed in any closed space within the complex.

2.6. It is not allowed to place posters, or stickers of any kind that damage the walls or doors of the rooms. Likewise, you cannot drill holes in the walls or use glue to adapt furniture or hang objects. No objects will be placed on the beams or windows of the facade. Any repair or damage that occurs due to any of these circumstances will be the responsibility of the resident and the corresponding cost will be invoiced or withheld from the deposit (see point 2.11.).

2.7. Changes and movements of furniture in the rooms are not allowed. If particular circumstances arise, management should be consulted.

2.8. Room cleaning will be done once a week and includes changing sheets and towels. To allow this service, rooms must be available as agreed upon when booking on the agreed day and time slot. Likewise, there cannot be objects or clothing on the beds or on floor. When a room has not been vacated or does not comply with minimum order conditions, it will be understood that the resident renounces this service. It is mandatory, for hygiene reasons, to allow room cleaning at least once a week. Due to maintenance and cleaning inspections, unannounced entries may be made into rooms.

2.9. Energy saving is everyone’s responsibility, correct use of electricity, air conditioning and water must be made. The residence will take the necessary measures to avoid unnecessary energy expenditure.

2.10. Washing clothes is not allowed in the rooms, nor is it allowed to hang them on the facade.

2.11. Damage to the rooms: The cost of repairing damage to the rooms or residence facilities, resulting from negligent or accidental use thereof, will be paid by the responsible resident or residents. Likewise, it is the resident’s responsibility to immediately report any damage to reception. Any damage or incident due to non-communication will be the responsibility of the resident and may be billed.

2.12. Damage in the laundry: Tradere will not be responsible for any damage that may occur to clothing due to misuse of the washing machines, such as errors when choosing the program, fading due to a poor mix of clothing or other procedural errors. Nor will be responsible for misuse of the iron. Residents will have the right to a weekly wash and dry and the possibility of requesting extra services at reception or through the app with an additional cost.

2.13. Tradere is not responsible for the theft of personal effects found either in the residents’ rooms or throughout the complex.

2.14. Each resident has the right to receive only one visit per month, and this visit may be a maximum of two consecutive nights. It will have to be notified in advance and always with prior authorization from the management. If you need more overnight for friends or family, they can use the hotel with special rates. If the overnight stay is at the residence, it will be mandatory to register at the reception like any other visit.

2.15. Receiving mail and parcels: The residence has a public space for storing mail, and residents are responsible for checking it periodically. Packages will be kept for a reasonable period upon receipt without accepting any responsibility for them.

From the Tradere reception, only a maximum of one package per month can be received and stored per resident, and this package cannot exceed the measurements of 30cm*50cm for storage reasons. Regarding any other delivery service (for example food), it will only be possible if the resident agrees with the delivery person to deliver it on the main door outside the residence, without being delivery person able to access the complex to make the delivery.

3. Common facilities

3.1. As previously noted, Tradere offers residents a series of common facilities such as study rooms, work rooms, multimedia rooms, a gym, etc., the conservation of which depends on the use made by the residents. For this reason, it is the obligation of every resident to use the facilities responsibly and not to carry out acts that may cause damage or deterioration to them, for the repair of which, in any case, the resident will be responsible.

3.2. The common facilities may only be used by residents within the hours established by the Management. Guests cannot use in any case: the common study rooms, gym, or specific services for residents or clients of the hotel.

3.3. Within the complex, smoking is only allowed in areas that are completely outdoors and enabled for it.

3.4. The consumption of alcoholic beverages, others than wine or beer, are not allowed in the residence, always considering responsible consumption and in appropriate places. The possession and consumption of other alcoholic beverages is prohibited.

3.5. Work material (notes, books and other objects) must be removed from the study rooms when work is finished. At the end of each day, the objects found will be removed by the residence staff and places in temporarily boxes or at the reception and after 30 days they will be thrown away.

3.6. Packages or suitcases left in the storage room must be perfectly labeled by the resident themselves. The label must included: name, telephone number and expected collection date. Objects must be properly packaged, and plastic bags will not be accepted. When the objects remain in the storage room for a period that exceeds by 1 month the collection date that appears on the label, the residence will dispose of the package in question, declining all responsibility. The residence will not assume any responsibility for the objects that are deposited in this room, even if it maintains a list of the objects deposited. Only two suitcases/boxes of 100x70x50 or equivalent volume may be left per resident during the course and also in summer in case of renewing a place. It is not allowed to leave furniture or store objects for third parties. To store special objects, you must consult with Management (see point 6.6.).

4. Meal regimen

4.1. Full board includes lunch and dinner and half board includes lunch or dinner at the resident’s choice, from Monday to Friday, except during the holiday period (check at the reception). These services will always be provided in the residence’s restaurant. Exceptionally and in particular cases in which the resident has a school schedule from Monday to Friday that does not allow him to eat at the residence, he can request a previously arranged take-away service. The meal plan could be modified with prior written notice before the 15th of the current month.

4.2. All those residents who must adjust to diets, whether due to allergies or health or to special dietary regimens must inform them in the admissions process, or at reception if it occurs during the course. It must be justified with the corresponding documentation. The residence will consider and do its best to help follow diets and take into account food allergies and particular dietary requests but cannot guarantee or be responsible for any problems that may arise from these requests.

4.3. The restaurant is for public use, so this space must be understood as a place of coexistence and respect with any client or colleague.

5. Payment conditions and obligations

5.1. The resident has the obligation to pay the current rates established by Tradere, and they must always be paid before the 5th of each month. The current VAT will be applied to the rates and services. Failure to pay two monthly payments will imply the immediate expulsion of the resident. In the case of services with a monthly rate, it will not be possible to split it. It is completely necessary for the resident to have a bank account in Spain in their name to correctly payment and avoid possible problems.

5.2. In addition to the general rates indicated, the resident has the obligation to pay all extra expenses for services (for example extra washing machines). These will be invoiced by Tradere together with accommodation. Non-payment of extra expenses has the same effect as general rates.

6. General regime of stay and renewals

6.1. Tradere undertakes to keep the awarded place available to the resident only for the expressly contracted period. If the departure date is advanced, the resident loses all rights to the place and entails the loss of the deposit and payments made. If the departure date is extended, please notify reception as soon as possible and it will be subject to availability of places. The residence will retain the right of admission

6.2. Hiring a resident place gives you the right to use only the room that the residence has assigned you.

6.3. If the resident is late in occupying the room or is temporarily absent for any reason, this will not exempt him from the obligation to pay the current fees, except if this absence is due to justified reasons of force majeure and if you have been informed in writing and at least 3 months in advance. If a temporary absence is not communicated, the resident authorizes the residence to vacate their personal property and belongings from the room and offer it to another client.

6.4. Once the contracted period of stay has ended, the resident must vacate their room before 12:00 on the day of departure and remove all their belongings. The Management will dispose of any abandoned object, considering that the resident renounces its possession.

6.5. The residence will adapt to the laws in force regarding health control, standards of living together and measures against pandemics, epidemics or other contagious diseases such as measles, chickenpox, mononucleosis or Covid-19, etc. Therefore, when registering, all residents agree to follow the instructions that the residence decides in accordance with the health authorities.

6.6. Bank charges arising from the transfer of the deposit, or any transfer charges received by the residence, will be borne by the resident. In cases of return of direct debit receipts, the Resident will incur a cost of €20 for each receipt as “Expenses for managing the return and recovery of direct debit receipts”. Otherwise, if the Residence charges an undue amount via direct debit receipt by mistake, the resident will be paid €6 for each receipt.

6.7. Once the resident has left the room, the condition of the room will be checked and that no damage attributable to the resident has occurred in accordance with the provisions of the previous clause 2.11. In this case, if everything is correct, the deposit made when formalizing registration will be returned to the resident.

6.8. The fact of having been accommodated in the residence for a period will not generate any right for the residents or obligation for Tradere to renew their stay for the next course. All residents who wish to renew their application for the next course must apply again for admission.

6.9. The deposit amount will be returned at the end of the reserved period. The return period will depend on the legal conditions for refunds of direct debits. This amount will not be refunded if the place is renounced, or the residence is abandoned early due to personal or disciplinary reasons.

7. obligations

7.1. The resident is obliged to comply, in general, with all the obligations established in these internal operating rules and those others provided by the Tradere Management at any time. In the event of non-compliance with the obligations, the Management may sanction or expel the resident depending on the seriousness of these offenses. If the resident seriously or repeatedly fails to comply with these rules, the Management may deprive him or her of some services or may finally expel him or her from the residence.

7.2. The commission of the behaviors set out below is considered a serious breach. These may lead to immediate expulsion without the need for any requirement from the Tradere Student Residence Management:

7.3. The practice of any type of hazing on Tradere residents.

7.4. Possession or consumption of drugs.

7.5. Theft and damage to other residents’ property or property of Tradere.

7.6. The intentional deterioration of Tradere’s premises or material.

7.7. Insulting or disrespecting other Tradere residents or staff.

7.8. Repetition of faults, as well as non-observance of the instructions and decisions ordered by Management.

7.9. Participate in or organize any type of mass gathering or party not authorized by Management.

7.10. Uncivil behavior, as well as the attitude that is in manifest disagreement with Tradere’s will to maintain a climate that favors coexistence and study. This behavior will be required both in the residence and in its perimeter.

7.11. The intranet area of the website is considered another common space of Tradere, so it is mandatory to comply with the rules of conduct. Any inappropriate or disrespectful comment towards the residence or other residents on social networks or the internet by a resident may be considered inappropriate and sanctioned.

7.12. The residence will follow government instructions and those it deems appropriate to guarantee maximum safety for clients and workers. When registering, all residents agree to comply with the instructions for self-protection, safety towards others or necessary measures required by the residence or the authorities. These measures are public and are updated periodically.

8. Expulsion

8.1. In the event of expulsion, the resident must leave the facilities within 24 hours or immediately, depending on the circumstances, from the moment the situation is communicated to them by the Tradere Directorate. The resident will lose the deposit made and any other amount advanced for any reason.

9. Other aspects

9.1. Tradere is not an educational center, so it does not have any type of school insurance. In the event that a resident needs medical assistance or an emergency service, they will resort to municipal or Social Security medical or emergency services, unless the resident has contracted such services through a mutual insurance company or an insurance company, or requires the services of a private doctor.

9.2. Being a resident of the Tradere student residence implies acceptance of the rules described above.

9.3. The renovation of the place will be subject to the appropriate behavior of the resident during their stay and aspects such as the care of the rooms and facilities, responsibility in energy expenditure, civic behavior both in the residence and in the surroundings of the residence will also be taken into account. neighborhood.

9.4. Code of conduct on social networks and communication channels:
The residence considers virtual spaces and social networks as important spaces for coexistence and the community. For this reason, it is required to follow the same codes of conduct and education as in the residence. Likewise, maximum respect is required for institutions, people, students or workers and their rights to indemnity, privacy and image. The residence understands the use and dissemination of personal images and videos of residents recorded in the physical space of the residence or the activities that it proposes if its objective is and is limited to the personal sphere and does not violate the rights of those who appear and are authorized. Even if authorized, no video may be harmful or a source of possible damage to the image of those who appear. Any activity outside of this personal sphere is prohibited and any special activity must always be consulted and authorized by the Residence Management.

The reasons for considering all these aspects are:

· The understanding of the residence as a common space of coexistence and maximum respect.
· The presence of minors in the residence. · The right to intimacy and privacy of the residence community. · The necessary privacy of the social life of the residence and of the residents, which is why comments or comments are not permitted. allusions to people from the residence community.
· The double room is a shared space.
· That the dissemination is focused on unauthorized monetization or commercial use. · That some present or future damage may be created. · Responsibility for dissemination and redistribution.